> ai,_rag_and_agents
AI, RAG and Agents
Case Studies (102)
Video
EP16The Agentic Operations StackAgentic AI Incidents
Agent Followed Prompt Literally
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP149The Agentic Operations StackAgentic AI Incidents
The Adoption Dashboard Measured Logins
"The chaos was predictable."
Pattern: autonomous approval drift
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Video
EP116The Agentic Operations StackAgentic AI Incidents
The Agent Closed the Ticket and the Customer
"The Agent Closed the Ticket and the Customer. The dashboard called it progress."
Pattern: autonomous approval drift
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Video
EP122The Agentic Operations StackAgentic AI Incidents
The Agent Escalated to Itself
"The Agent Escalated to Itself. The dashboard called it progress."
Pattern: autonomous approval drift
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Video
EP113The Agentic Operations StackAgentic AI Incidents
The Agent Had Human Approval
"The Agent Had Human Approval. The dashboard called it progress."
Pattern: autonomous approval drift
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Video
EP41The Agentic Operations StackAgentic AI Incidents
The Agent Opened a Pull Request
"The chaos was predictable."
Pattern: autonomous approval drift
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Video
EP119The Agentic Operations StackAgentic AI Incidents
The Agent Used the Admin Token Politely
"The Agent Used the Admin Token Politely. The dashboard called it progress."
Pattern: autonomous approval drift
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Video
EP124The Agentic Operations StackAgentic AI Incidents
The Agent Wrote the Postmortem Before the Incident
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP152The Agentic Operations StackAgentic AI Incidents
The AI Program Scaled the Exception
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP145The Agentic Operations StackAgentic AI Incidents
The AI Roadmap Had No Data Lane
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP139The Agentic Operations StackAgentic AI Incidents
The AI Strategy Was a Slide Transition
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP183The Agentic Operations StackAgentic AI Incidents
The AI Summary Invented the Missing Context
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP177The Agentic Operations StackAgentic AI Incidents
The Answer Engine Cited the Competitor
"The chaos was predictable."
Pattern: autonomous approval drift
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Video
EP111The Agentic Operations StackAgentic AI Incidents
The Answer Passed Until Legal Read It
"The answer passed. The obligation shipped."
Pattern: autonomous approval drift
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Video
EP101The Agentic Operations StackAgentic AI Incidents
The Answer Was Correct in the Wrong Policy
"The answer was correct. Compliance was on a different version."
Pattern: autonomous approval drift
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Video
EP129The Agentic Operations StackAgentic AI Incidents
The App Worked Until a Second User
"The chaos was predictable."
Pattern: autonomous approval drift
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Video
EP121The Agentic Operations StackAgentic AI Incidents
The Approval Queue Approved the Queue
"The Approval Queue Approved the Queue. The dashboard called it progress."
Pattern: autonomous approval drift
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Reference
EP157The Agentic Operations StackAgentic AI Incidents
The Audit Trail Logged the Success
"The chaos was predictable."
Pattern: autonomous approval drift
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Video
EP126The Agentic Operations StackAgentic AI Incidents
The Autonomy Budget Had No Unit
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP168The Agentic Operations StackAgentic AI Incidents
The Autoscaler Scaled the Bill
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP170The Agentic Operations StackAgentic AI Incidents
The Batch Job Became Real Time
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP184The Agentic Operations StackAgentic AI Incidents
The Bilingual Page Shared One Language
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP142The Agentic Operations StackAgentic AI Incidents
The Board Approved the Demo
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP188The Agentic Operations StackAgentic AI Incidents
The Brand Was Discoverable Only by Name
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP198The Agentic Operations StackAgentic AI Incidents
The Business Glossary Spoke Department
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP167The Agentic Operations StackAgentic AI Incidents
The Cache Saved Latency and Lost Truth
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP185The Agentic Operations StackAgentic AI Incidents
The Canonical URL Canonized the Wrong Locale
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP143The Agentic Operations StackAgentic AI Incidents
The Center of Excellence Centralized the Questions
"The chaos was predictable."
Pattern: autonomous approval drift
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Video
EP104The Agentic Operations StackAgentic AI Incidents
The Chunking Strategy Split the Exception
"The exception was retrieved. Just not with the rule."
Pattern: rag-knowledge-incidents
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Reference
EP186The Agentic Operations StackAgentic AI Incidents
The Citation Graph Had No Outside World
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP187The Agentic Operations StackAgentic AI Incidents
The Content Was Helpful After the Click
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP154The Agentic Operations StackAgentic AI Incidents
The Control Existed Only in the Diagram
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP176The Agentic Operations StackAgentic AI Incidents
The Cost Optimization Increased the Cloud Bill
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP193The Agentic Operations StackAgentic AI Incidents
The Data Contract Was a Calendar Invite
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP163The Agentic Operations StackAgentic AI Incidents
The Data Residency Map Used a Cloud
"The chaos was predictable."
Pattern: autonomous approval drift
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Video
EP128The Agentic Operations StackAgentic AI Incidents
The Demo Had Production Credentials
"The chaos was predictable."
Pattern: autonomous approval drift
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Video
EP57The ModelOps StackLLMOps, Evals and Observability
The Demo Worked in the Recording
"The chaos was predictable."
Pattern: confidence without verification
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Reference
EP133The Agentic Operations StackAgentic AI Incidents
The Design System Was a Screenshot
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP189The Agentic Operations StackAgentic AI Incidents
The Enterprise Finally Met Its Data
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP174The Agentic Operations StackAgentic AI Incidents
The Evaluation Cluster Evaluated the Budget
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP161The Agentic Operations StackAgentic AI Incidents
The Exception Process Became the Process
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP146The Agentic Operations StackAgentic AI Incidents
The Executive Sponsor Bought the Benchmark
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP179The Agentic Operations StackAgentic AI Incidents
The FAQ Answered the Internal Question
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP172The Agentic Operations StackAgentic AI Incidents
The FinOps Dashboard Excluded Experiments
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP136The Agentic Operations StackAgentic AI Incidents
The Fix Generated a New Framework
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP137The Agentic Operations StackAgentic AI Incidents
The Founder Shipped the Mock
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP132The Agentic Operations StackAgentic AI Incidents
The Generated Schema Had Feelings
"The chaos was predictable."
Pattern: autonomous approval drift
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Video
EP83The Agentic Operations StackAgentic AI Incidents
The Governance Board Approved the Risk
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP164The Agentic Operations StackAgentic AI Incidents
The Governance Council Governed the Council
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP165The Agentic Operations StackAgentic AI Incidents
The GPU Was Idle at Full Cost
"The chaos was predictable."
Pattern: autonomous approval drift
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Video
EP120The Agentic Operations StackAgentic AI Incidents
The Guardrail Protected the Prompt
"The Guardrail Protected the Prompt. The dashboard called it progress."
Pattern: autonomous approval drift
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Reference
EP162The Agentic Operations StackAgentic AI Incidents
The Human Override Required the Agent
"The chaos was predictable."
Pattern: autonomous approval drift
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Video
EP114The Agentic Operations StackAgentic AI Incidents
The Human Was in Another Meeting
"The Human Was in Another Meeting. The dashboard called it progress."
Pattern: autonomous approval drift
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Reference
EP200The Agentic Operations StackAgentic AI Incidents
The Hype Stack Reached Production
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP171The Agentic Operations StackAgentic AI Incidents
The Inference Gateway Added Three Gateways
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP138The Agentic Operations StackAgentic AI Incidents
The Instant Product Required Permanent Hypercare
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP197The Agentic Operations StackAgentic AI Incidents
The Integration Layer Integrated the Exceptions
"The chaos was predictable."
Pattern: autonomous approval drift
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Video
EP103The Agentic Operations StackAgentic AI Incidents
The Knowledge Base Remembered the Draft
"The draft was temporary. The index was committed."
Pattern: autonomous approval drift
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Video
EP112The Agentic Operations StackAgentic AI Incidents
The Knowledge Graph Connected the Wrong Company
"The graph found a relationship. Reality had not approved it."
Pattern: autonomous approval drift
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Reference
EP144The Agentic Operations StackAgentic AI Incidents
The KPI Improved When Usage Fell
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP192The Agentic Operations StackAgentic AI Incidents
The Legacy Rule Lived in Finance
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP195The Agentic Operations StackAgentic AI Incidents
The Master Data Had Three Masters
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP194The Agentic Operations StackAgentic AI Incidents
The Migration Moved the Tables, Not the Meaning
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP156The Agentic Operations StackAgentic AI Incidents
The Model Card Described a Different Model
"The chaos was predictable."
Pattern: autonomous approval drift
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Video
EP51The ModelOps StackLLMOps, Evals and Observability
The Model Hallucinated Confidence
"The chaos was predictable."
Pattern: confidence without verification
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Reference
EP199The Agentic Operations StackAgentic AI Incidents
The Modern Platform Needed the Old Spreadsheet
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP134The Agentic Operations StackAgentic AI Incidents
The MVP Included Enterprise Compliance
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP175The Agentic Operations StackAgentic AI Incidents
The Observability Stack Observed Itself
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP131The Agentic Operations StackAgentic AI Incidents
The One-Click Feature Needed Seven Services
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP150The Agentic Operations StackAgentic AI Incidents
The Operating Model Added Another Committee
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP141The Agentic Operations StackAgentic AI Incidents
The Pilot Succeeded by Avoiding the Business
"The chaos was predictable."
Pattern: autonomous approval drift
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Video
EP118The Agentic Operations StackAgentic AI Incidents
The Planner Delegated the Production Delete
"The Planner Delegated the Production Delete. The dashboard called it progress."
Pattern: autonomous approval drift
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Reference
EP153The Agentic Operations StackAgentic AI Incidents
The Policy Approved the Architecture Diagram
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP158The Agentic Operations StackAgentic AI Incidents
The Privacy Review Arrived After Launch
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP191The Agentic Operations StackAgentic AI Incidents
The Procurement Scorecard Bought the Roadmap
"The chaos was predictable."
Pattern: autonomous approval drift
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Video
EP130The Agentic Operations StackAgentic AI Incidents
The Prompt Replaced the Architecture Review
"The chaos was predictable."
Pattern: autonomous approval drift
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Video
EP52The Agentic Operations StackAgentic AI Incidents
The Prompt Was Approved by Procurement
"The chaos was predictable."
Pattern: autonomous approval drift
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Video
EP127The Agentic Operations StackAgentic AI Incidents
The Prototype Became the Platform
"The chaos was predictable."
Pattern: autonomous approval drift
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Video
EP42The Agentic Operations StackAgentic AI Incidents
The Pull Request Opened a Question
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP159The Agentic Operations StackAgentic AI Incidents
The Red Team Tested the Friendly Prompt
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP160The Agentic Operations StackAgentic AI Incidents
The Regulator Read the Fine Print
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP173The Agentic Operations StackAgentic AI Incidents
The Reserved Capacity Reserved the Wrong Region
"The chaos was predictable."
Pattern: autonomous approval drift
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Video
EP102The Agentic Operations StackAgentic AI Incidents
The Retriever Found the Most Confident Document
"The document was not approved. It was very persuasive."
Pattern: autonomous approval drift
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Video
EP117The Agentic Operations StackAgentic AI Incidents
The Retry Policy Learned Persistence
"The Retry Policy Learned Persistence. The dashboard called it progress."
Pattern: autonomous approval drift
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Reference
EP155The Agentic Operations StackAgentic AI Incidents
The Risk Register Missed the Tool Call
"The chaos was predictable."
Pattern: autonomous approval drift
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Video
EP125The Agentic Operations StackAgentic AI Incidents
The Sandbox Shared a Door with Production
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP180The Agentic Operations StackAgentic AI Incidents
The Schema Described the Roadmap
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP182The Agentic Operations StackAgentic AI Incidents
The Search Snippet Found the Disclaimer
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP169The Agentic Operations StackAgentic AI Incidents
The Small Model Needed a Large Platform
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP166The Agentic Operations StackAgentic AI Incidents
The Token Budget Was Annual
"The chaos was predictable."
Pattern: autonomous approval drift
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Video
EP115The Agentic Operations StackAgentic AI Incidents
The Tool Call Passed the Safety Check
"The Tool Call Passed the Safety Check. The dashboard called it progress."
Pattern: autonomous approval drift
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Reference
EP181The Agentic Operations StackAgentic AI Incidents
The Transcript Ended Before the Lesson
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP140The Agentic Operations StackAgentic AI Incidents
The Transformation Office Automated the Status Report
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP148The Agentic Operations StackAgentic AI Incidents
The Transformation Reached Procurement
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP151The Agentic Operations StackAgentic AI Incidents
The Use-Case Factory Produced PowerPoints
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP190The Agentic Operations StackAgentic AI Incidents
The Vendor Demo Had a Different Database
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP196The Agentic Operations StackAgentic AI Incidents
The Vendor Lock-In Came with an Exit Plan
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP135The Agentic Operations StackAgentic AI Incidents
The Vibe-Coded Migration Remembered Nothing
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP178The Agentic Operations StackAgentic AI Incidents
The Website Had Content but No Answer
"The chaos was predictable."
Pattern: autonomous approval drift
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Video
EP50The ModelOps StackLLMOps, Evals and Observability
The Whiteboard Lied Beautifully
"The chaos was predictable."
Pattern: confidence without verification
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Video
EP123The Agentic Operations StackAgentic AI Incidents
The Workflow Finished After the Business Failed
"The chaos was predictable."
Pattern: autonomous approval drift
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Reference
EP147The Agentic Operations StackAgentic AI Incidents
The Workforce Plan Counted Bots as Capacity
"The chaos was predictable."
Pattern: autonomous approval drift
Read Incident →
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