A TinyCTO.tv Hype Stack technical parable about KPI gaming, usage decline, ratio improvement. Track absolute outcomes, cohort behavior, abandonment, and unintended selection effects—not only ratios.
# Episode 144 — The KPI Improved When Usage Fell — Script
## Concept KPI gaming;usage decline;ratio improvement
## Hype promise The enterprise can scale AI value by standardizing pilots, dashboards, and governance ceremonies.
## System reality The program reports a higher success rate after frustrated users stop attempting the workflow and leave only easy cases behind.
Risk approval is not risk ownership unless the decision is tied to people who can act when the risk becomes real.